All orders through Pacific Power’s Product Advisor Plus will undergo a four-step fulfillment process:
Step 1 – Order Processing: This step occurs when you place your order. Our team will verify you are eligible for the instant $900 Pacific Power discount before we can approve your order. This could take from three to five business days from your order date.
Step 2 – Order Approval: Once we can confirm you are eligible for the $900 Pacific Power discount, we will officially approve your order and begin coordinating with our partners for fulfillment. If you are receiving a quote for installation services, we will coordinate with you on any additional data needs (if applicable) and then initiate the bid process.
Step 3 – Order Fulfillment: Our team will connect you with (A) the distributor who will deliver your unit or whose store you will pick the unit up at, (B) the contractor who will install your unit, or (C) the quote from a contractor. From this point on, you will communicate directly with the distributor or contractor to receive your unit/have it installed.
Step 4 – Order Completion: We will receive confirmation from our distributor or contractor partner that your unit was either delivered, picked up, or installed, and mark your order as complete. Our concierge team may follow up with you to ask how your experience went and to assess your satisfaction.
If you have questions or concerns during any point in the ordering process, please contact us immediately. Our concierge team is on call to ensure you undergo a smooth experience.
